Frequently Asked Questions

Everything you need to know about shopping with Piper & Scoot.

How long does shipping typically take?

Orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the United States.

What is your return policy?

We accept returns of unworn, unwashed items with tags attached within 30 days of purchase. Please note that clearance items are final sale and cannot be returned.

Do you offer international shipping?

Currently, we ship to the United States and Canada. Shipping rates for Canadian orders are calculated at checkout and may be subject to customs duties.

How do I know what size to order?

We provide a general size chart on our website, but since we curate items from various designers, we also include specific fit notes and model measurements in each product description.

Can I change or cancel my order after it's placed?

Because we strive to ship orders as quickly as possible, we have a very limited window for changes. Please contact our support team immediately, and we will do our best to assist you.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay. We also offer interest-free installment plans through Afterpay for eligible orders.